A little after 6PM our primary mail server suffered a hardware problem. We have repaired the server and service was restored at 8:45 PM. We apologize for any inconvenience this may have caused.
1/27/2011 @ 9:15 PM
A little after 6PM our primary mail server suffered a hardware problem. We have repaired the server and service was restored at 8:45 PM. We apologize for any inconvenience this may have caused.
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9/26/2010 @ 4:00 PM 9/26/2010 @ 3:15PM
Symetrix has experienced an Internet Services outage on our primary Internet connection. We are working on the problem and hope to have it resolved within the hour. Thank you for your patience. 5/21/2010 @ 12:40 PM Eastern
Our Primary Internet connection is working again as of 12:32 PM. Our primary firewall became unresponsive. Once reset the Internet connection and all traffic began flowing again. We will continue to monitor the connections. Thank you for your patience during this outage. 5/21/2010 @ 12:18 PM Eastern
Symetrix has experienced an Internet outage on our primary connection. We are working on it now. Will provide an update shortly. This outage is affecting several services such as web hosting, email hosting, Peer-Link and others. 3/28/2010 @ 10:45 PM
Just a follow-up to the previous note about GoToMyPC. They appear to be up again. According to the forums they did have some server issues today, but didn't give much detail. They did provide a website where they supposedly provide updates when there are outages: http://status.gotomypc.com/ 3/28/2010 @ 4:30 PM
All Services have been functioning normally and we are continuing to monitor, tweak, and test. We began to be able to access services via Sprint at about 7PM Saturday (27th). It has come to our attention that GoToMyPC is having issues with their servers today and thus all computers with GoToMyPC are showing offline. This is totally unrelated to our changes, but since many of our clients use the GoToMyPC service, we wanted to point this out. We'll keep monitoring this situation as well. Again, all Symetrix services should be available to you. If are having difficulty, please let us know. Thank you, David Cocke As of 3/27/2010 @ 1:45 AM Eastern, all services are up again.
We have tested it from various computers connected to a variety of Internet Providers such as: Comcast Charter AT&T NuVox Still some providers are not showing the changes, such as Sprint. If you have trouble accessing our services, you might first try rebooting your PC to make sure it flushes out the old addresses. We will test more as the weekend progresses and keep you posted. 7:05 PM We are beginning the transition to NuVox. All hosted services are going offline.
To our valued Symetrix clients –
This message is to inform you of an upcoming change and a scheduled services outage that will occur on: Friday evening March 26th at 7 PM (Eastern). Symetrix is switching to a new Internet Services Provider called Windstream (formerly known as NuVox). With this change we will be assigned new Internet addresses (IP addresses). This change offers several advantages including faster speeds and since many of our clients are also on NuVox there will be fewer hops between us thus further improving network connection speeds. At 7 PM on Friday, March 26th we will switch our firewalls and servers to point to the new service and begin using the new addresses. So at that time all hosting services such as Email, Web Hosting, Collaborative Websites, DNS, FTP, Peer-Link, and several others will go offline. This will also affect those of you that may have configured your cell phones to receive email from our servers. We expect to have all devices reconfigured within a couple of hours. When you request a lookup for an Internet Address from your Internet Service Provider, they retrieve the answer and then store that answer for a few hours. This storing of a previous address lookup is known as DNS Caching. Some providers configure their DNS Caching to remember the answer for just a couple of hours before doing another fresh lookup, whereas other providers wait as much as 24 hours. When you see services return will depend upon just how quickly your Internet Provider will do a fresh lookup and learn about our new address. The vast majority of you should see services return by midnight Friday. We will be monitoring and testing throughout the weekend. If over the weekend you are experiencing issues or have concerns, I invite you to call my cell phone (listed below). In addition we moved our public website (www.symetrixnet.com) to a server that will be unaffected by this transition. On our website we have created a Services Alerts section where we can keep you up to date on our status throughout this transition: (http://www.symetrixnet.com/service-alerts.html) If you have any issues Monday morning you are welcome to contact any of us on our cell phones: http://www.symetrixnet.com/contact-us.html But, again, I will be available (by cell phone) to answer your concerns over the weekend. We appreciate your patience as we work through this transition and improve our services. Thank you, David Cocke (dcocke@symetrixnet.com) Cell: 865-406-3615 |
Service Alerts
If there are service issues that affect the users of our Hosting Services (Email, Web, FTP, Peer-Link, etc) we will post it here. Archives
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