01/02/2013 @ 2:45 PM Eastern
Shortly before 2 PM Eastern, our Windstream Internet Services were restored.  We have contacted several our clients that are also Windstream clients and they too appear to be up now.  Our Windstream rep tells us there is a traffic re-route in place around the fiber-optic cut.  We're also told that this may have been connected to a fire in Chattanooga caused by fireworks.  So far unable to find a news story to substantiate this.  We're just happy the connection is working again.  Thank you all for your patience during this outage.

01/03/2013 @ 9:20 AM
This event made the news: http://www.wbir.com/news/article/247887/2/Windstream-internet-outage-knocks-businesses-offline

01/02/2013 @ 11:00 AM Eastern
We have been in contact with Windstream representatives who have confirmed there is a fiber-optic cable cut somewhere in or near Chattanooga, TN.  Repairs are underway, however, they have not issued an estimate of when the repairs will be completed.  Another source tells us that over 10,000 customers are being affected by this outage.  For some of our clients that also use Windstream their phones and Internet are down, whereas for others, just their Internet is down.  We will continue to monitor this situation and will pass along any relevant information. Thank you.

01/02/2013 @ 12:10 AM Eastern
Shortly before 4PM on 01/01/2013 Symetrix began experiencing issues with our primary Internet Service Provider, Windstream Communications (formerly NuVox).  This outage appears to be very widespread and is affecting all our customers in the Knoxville, TN area that use Windstream.  Based upon our network probing, we suspect there has been a fiber-optic cable cut between Atlanta, GA and Knoxville, TN but we have no way to confirm that.  Symetrix is monitoring the situation and will post again if we have any new information to pass along.  Our sincere apologies for this disruption of service.